(Q) How do I place an order?

Our order process is very simple.

Step 1: Pick your favorite product(s).

Step 2: Add them to your cart.

Step 3: Begin the checkout process.

Step 4: Enter your personal and payment details.

Step 5: Wait 24 to 48 hours for our email letting you know your tracking number and that your order has been shipped.

Note: If you place a Made to Measure order, then your order production will begin once we receive your Body Measurements.

 

(Q) I placed an order. How long will it take for me to receive it?

At Los Mahal we have 2 primary product options for you to choose from.

Ready To Ship – This option means that we physically have the product in stock and can be shipped shortly.

You can tell a product is Ready to Ship when it is available in your size (example: size 32, 34, 36, 38, 40). 

Made to Measure – This option means that your order will take about 4 to 6 weeks for production, and approximately 5 business days for shipping. The reason for this delay is because your product is made from scratch and meticulously handcrafted. 

We will always notify you of any delays. Once your order is ready to ship, we will send you a tracking number.

Feel free to contact us if you have any questions.

Custom Order – Custom orders will usually take about 4 to 6 weeks for production, and approximately 5 business days for shipping. The reason for this delay is because your product is made from scratch and meticulously handcrafted. 

We will always notify you of any delays. Once your order is ready to ship, we will send you a tracking number.

Feel free to contact us if you have any questions.

 

(Q) What are your approximate shipping times? 

US Shipping

Standard Shipping (Free) – 7 to 14 business days

Canada Shipping

Standard Shipping (Free) – 7 to 14 business days

 

Made to Measure – This option means that your product will be made from your custom measurements and shipped in 6 to 8 weeks.

Custom Order – This option means that your product will be made from your custom measurements and shipped in 6 to 8 weeks.

 

 

 

Please note, some products have size restrictions. Please email us at info@losmahal.com and we will try our best to accommodate you.

 

(Q) What is the difference between "Ready To Ship" and "Made to Measure" products?

 

(A) At Los Mahal we have 2 primary product options for you to choose from.

(1): Ready To Ship – This option means that we physically have the product in stock and can be shipped shortly.

You can tell a product is Ready to Ship when it is available in your size (example: size 32, 34, 36, 38, 40). 

 

US Shipping

Standard Shipping (Free) – 7 to 14 business days

 

Canada Shipping

Standard Shipping (Free) – 7 to 14 business days

 

 

 

(Q) Do you offer International Shipping?

(A) Yes, we do.

If you live outside of the US or Canada, then your shipping cost will be determined according to your location.

Simply enter your shipping details during the checkout process and the shipping cost will be calculated and added automatically to your order.

If you have any questions of inquiries about International Shipping, feel free to email us at info@losmahal.com.

 

(Q) Do you offer Free Shipping?

(A) Yes, but only for orders that are within the US or Canada, and are worth $100 USD or more.

Unfortunately, international orders do not qualify for free shipping.

If you live outside of the US or Canada, then your shipping cost will be determined according to your location.

 

(Q) How can I check the status of my order?

(A) If you have just placed your order, please allow for 24 to 48 hours before you receive your order tracking email.

If you still do not hear from us or receive a tracking number, please send us an email at info@losmahal.com with your order number in the subject line.

If you ordered a "Ready To Ship" product, you will receive your tracking information within 24 to 48 hours.

For "Made to Measure" products, you will be notified once your product has been shipped. This method can take 6 to 8 weeks for you to receive your product.